FAQ

Frequently Asked Questions

Everything you need to know about importing with Akinship Global — from your first call to your delivered goods.

01How do I know Akinship is legitimate?

We're a CAC-registered Nigerian business with a verified Chinese business license and physical offices in both China and Africa. Our team has real names, real photos, and LinkedIn profiles you can check. We offer client references on request, and our milestone-based payment process means your money only moves when you approve each stage — you're never wiring funds into a black hole.
Book a free call — we'll walk you through it

02What's the minimum order I need to place?

There's no rigid minimum — it depends on the product and supplier. That said, many of our clients started with orders as small as $1,500. For smaller orders, we offer consolidation services where we combine your goods with other shipments from our China warehouse, saving you both time and shipping costs.
Get a custom quote on your free call

03How do you guarantee product quality?

Every order goes through our multi-stage inspection process. Our team physically visits the factory during production, checks goods against your specifications, and sends you detailed photos and videos before anything ships. If the products don't match what you ordered, we don't ship — and you don't pay for that order.

04I've been scammed before. How is Akinship different?

We hear this more often than you'd think — and we're sorry you went through that. Here's how our process eliminates every common failure point: we verify suppliers ourselves (no relying on Alibaba badges), we physically inspect products at the factory (not from a catalogue photo), we use milestone-based payments (so you're never fully exposed), and we provide photographic proof before anything ships.

05Can I manage this from the UK, US, or Canada?

Absolutely — a large percentage of our clients are diaspora-based. Everything is managed via WhatsApp: inspection reports, shipping updates, documents, approvals. You get real-time tracking and a dedicated account manager who's reachable 7 days a week. You don't need to visit China, speak Mandarin, or be on the ground.
Book a call — we work across all time zones

06How much does your service cost?

Our fees are transparent and depend on the scope of your order. Most clients find that even with our service fee, they save 30–50% compared to what they were paying local middlemen — because we negotiate factory-direct prices. On your free consultation call, we'll give you a clear breakdown and a custom quote. No hidden fees, no surprises.

07What happens if my goods get stuck at customs?

We prepare all compliance documentation and coordinate with experienced clearing agents at your destination port — before your goods arrive. This proactive approach means customs delays are rare. But if issues do come up, our team works directly with the clearing agents to resolve them quickly.

08How long does the entire process take?

Typically 4–8 weeks from order confirmation to delivery, depending on the product, production complexity, and shipping method (sea vs. air freight). We'll give you a realistic timeline on your consultation call and keep you updated at every stage via WhatsApp.

Still Have Questions?

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